Privacy & Cookie Policy
 Last updated: November 16, 2025

1. Introduction

At Next Steps Eldercare Consulting (“we”, “us”, “our”), your privacy is important to us. This Privacy & Cookie Policy explains how we collect, use, disclose, and protect the personal information we obtain through our website (the “Site”), and through our services. By using the Site or engaging our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following categories of personal information:

  • Identifiers (such as name, email address, phone number, postal address)

  • Contact information

  • Demographic information (such as city, state)

  • Employment/organization information (for corporate clients)

  • Service-related information (such as information about caregiving needs, benefits, etc.)

  • Website usage data (such as IP address, browser type, pages visited, time spent)

  • Cookies and tracking technologies (see Section 6)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to your inquiries and schedule consultations

  • To deliver requested services, including care planning, family mediation, concierge support, education workshops, and corporate programming

  • To communicate with you about our services, updates, and offers (only if you’ve opted in)

  • To improve our Site, services, and user experience

  • To comply with legal obligations and protect our rights

4. Disclosure of Your Information

We will not sell your personal information to third parties. We may disclose your information to:

  • Service providers who assist us in operations (such as web hosting, email communications, analytics)

  • Third-party partners when you ask us to (for example, referral to care providers)

  • Legal or regulatory authorities when required by law or to protect our rights

5. Data Storage & Security

We take reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we endeavour to protect your information, no security system is impenetrable and we cannot guarantee absolute security.

6. Cookies, Tracking & Analytics

Our Site uses cookies and other tracking technologies to track the activity on our Site and store certain information. These technologies include:

  • Session cookies and persistent cookies

  • Web beacons, analytics services (e.g., Google Analytics)
     You may configure your browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not work properly.

7. Your Rights

Depending on your location, you may have the following rights under applicable privacy laws:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information (subject to legal obligations)

  • Withdraw your consent to certain processing of your information
     To exercise your rights, please contact us as described in Section 9.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will delete it.

9. Contact Information

If you have any questions, concerns, or requests regarding this policy, please contact:
 📧 connect@nextstepseldercareconsulting.com
 📞 (216) 513-1992
 Address: [Your Company Address]

10. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. The “Last updated” date at the top will indicate when the latest version became effective. We encourage you to review this policy periodically. If we make material changes, we will notify you by posting the new policy on the Site and updating the effective date.

11. Additional Disclosures for Specific Jurisdictions

California residents: Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have certain additional rights including the right to know what personal information is collected, the categories of sources and recipients, and the right to limit the use or disclosure of sensitive personal information. To exercise these rights or view the categories of information collected, please contact us at the email listed above.
 Other jurisdictions: If you reside in a jurisdiction with additional rights (such as Virginia, Colorado, Connecticut, Utah), you may have similar rights under local law. Contact us for more information.

12. International Transfers

If you are located outside the United States and transfer personal data to the U.S., we will safeguard your data according to applicable cross-border data protection requirements.

End of Policy